Shipping policy
SHIPPING POLICY
BARKKANDMEOWW.COM
Last Updated: May 2026
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OVERVIEW
At Barkkandmeoww.com, we're committed to delivering your slow feeder bowl quickly and securely. This Shipping Policy outlines our shipping practices, costs, timeframes, and procedures.
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DOMESTIC SHIPPING (UNITED KINGDOM)
Shipping Coverage
We offer standard shipping to all postcodes in the United Kingdom, including England, Scotland, Wales, and Northern Ireland.
Shipping Methods
We ship via:
• Royal Mail Special Delivery
• Royal Mail Tracked 24®
• Royal Mail Tracked 48®
• Parcelforce Express
• DPD
• UPS
The shipping method may vary depending on order size, weight, and destination. We select the most appropriate carrier to ensure timely delivery.
Standard Delivery Timeframe
• Processing time: 2-3 business days after order confirmation
• Delivery time: 3-5 working days after dispatch
• Total estimated timeframe: 5-8 working days from order placement
Express Delivery Options (where available)
• Next Working Day: 1 working day after dispatch
• 2-3 Working Days: 2-3 working days after dispatch
Shipping Costs - UK Domestic
Standard Delivery (3-5 working days): £3.99
Express Delivery (1-2 working days): £7.99
Free Shipping: Orders over £29.99
Shipping costs are calculated at checkout and will be displayed before you complete your purchase.
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INTERNATIONAL SHIPPING
Shipping Destinations
We currently ship to the following regions:
• European Union countries
• Switzerland
• Norway
• Iceland
• United States
• Canada
• Australia
• New Zealand
• Selected other countries (contact support@barkkandmeoww.com for availability)
International Shipping Methods
International orders are shipped via:
• Royal Mail International Standard (7-21 working days)
• Royal Mail Special Delivery Guaranteed by 2pm (3-5 working days)
• DPD International
• UPS International
International Delivery Timeframes
Delivery timeframes vary significantly by destination:
European Union:
• Standard: 7-14 working days
• Express: 3-7 working days
United States & Canada:
• Standard: 10-21 working days
• Express: 5-10 working days
Australia & New Zealand:
• Standard: 15-28 working days
• Express: 10-14 working days
Other Destinations:
• 10-28 working days (varies by location)
Please note: These timeframes are estimates and do not include customs clearance delays, which can add 2-5 additional days depending on the destination country.
International Shipping Costs
International shipping costs are calculated based on:
• Destination country
• Shipping method selected
• Weight and dimensions
• Current carrier rates
Costs will be clearly displayed at checkout before purchase completion.
Destination and method selected.
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CUSTOMS, DUTIES & TAXES
International Customers' Responsibility
For orders shipped outside the UK, you are responsible for any:
• Customs duties
• Import taxes
• VAT or sales tax
• Other fees imposed by your country of residence
• Customs clearance costs
These charges are determined by your country's customs authority and are not included in the quoted shipping cost.
Restricted Items
Some countries restrict the importation of certain materials or products. It is your responsibility to ensure that importing our slow feeder bowl is legal in your country. Barkkandmeoww.com is not responsible for orders rejected or detained by customs.
Customs Documentation
We provide accurate customs documentation on all international shipments. Items are declared at their true value to avoid issues with customs authorities.
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TRACKING & DELIVERY CONFIRMATION
Order Confirmation
You will receive an order confirmation email within 24 hours of placing your order. This email includes your order number and a summary of your purchase.
Dispatch Notification
Once your order has been dispatched, you will receive a notification email containing:
• Tracking number
• Carrier information
• Estimated delivery date
• Link to track your package
Tracking Your Package
You can track your package using the tracking number provided. Most carriers offer real-time tracking updates via their websites or mobile apps.
Delivery Confirmation
Upon delivery, you will receive a delivery confirmation from the carrier. Some carriers require a signature; others may leave your package in a safe place.
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DELIVERY ADDRESS REQUIREMENTS
Accurate Address Information
You are responsible for providing a complete and accurate delivery address at checkout. Barkkandmeoww.com is not responsible for:
• Delivery failures due to incomplete or inaccurate addresses
• Packages returned to us because the address was incorrect
• Reshipment costs if an incorrect address was provided
Address Changes
If you need to change your delivery address after placing an order, contact barkkandmeoww@gmail.com immediately. We can only change the address if your order has not yet been dispatched (typically within 24 hours of order placement).
Delivery Location
Unless otherwise specified, packages will be delivered to the address provided at checkout. If you require delivery to an alternative location (office, different address, etc.), please specify this in the order notes or contact us before dispatch.
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SPECIAL DELIVERY INSTRUCTIONS
Safe Places
If you'd like us to leave your package in a safe place (garage, shed, behind planter, etc.), please include instructions in your order notes at checkout. However, Barkkandmeoww.com is not responsible for packages left in specified locations.
Signature Required
Some delivery methods require a signature. If you are unable to be available for delivery, contact the carrier using your tracking number to arrange redelivery or collection from a local facility.
Business Deliveries
If you're ordering for a business, please ensure someone is available to receive the package during business hours, or specify an alternative delivery address.
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RISK OF LOSS & LIABILITY
Risk Transfer
Risk of loss and title for all products passes to you upon delivery to the address you specified at checkout. This means:
• Once delivered, you are responsible for the product
• Barkkandmeoww.com is not liable for damage that occurs after delivery
• You should inspect the package upon arrival
Insurance
Standard shipping does not include insurance. If you require insurance coverage for your order, please contact support@barkkandmeoww.com for options and costs.
Damaged or Lost Packages
If your package arrives damaged or is lost in transit:
1. Contact barkkandmeoww@gmail.com within 7 days of delivery (or expected delivery date for lost packages)
2. Provide photographic evidence of damage or loss
3. Provide your order number and tracking number
4. We will file a claim with the carrier and either send a replacement or issue a refund
We will work with you and the carrier to resolve the issue. Barkkandmeoww.com stands behind our products and will ensure you receive what you ordered.
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WEATHER & FORCE MAJEURE
Delays Due to External Factors
While we strive to deliver on time, delivery may be delayed due to:
• Severe weather conditions
• Natural disasters
• Carrier service interruptions
• Strikes or labour disputes
• Road closures or traffic incidents
• Public holidays
• Other force majeure events
Barkkandmeoww.com is not liable for delays caused by circumstances beyond our control. If significant delays occur, we will notify you and provide updated delivery information.
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PROCESSING TIME
Order Processing
Orders are processed during the following hours:
• Monday - Friday: 9:00 AM - 5:00 PM GMT
• Saturday - Sunday: Closed
• Bank holidays: Closed
Orders placed on weekends or bank holidays will be processed on the next business day.
Processing Steps
1. Order received and confirmed (within 24 hours)
2. Payment verified
3. Inventory confirmed
4. Item packed and prepared for shipment
5. Package dispatched and tracking provided
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FREE SHIPPING
Free Shipping Eligibility
Free standard UK shipping is available on:
• Orders over £29.99
• Multiple item orders
• Promotional periods (as advertised)
Free Shipping Terms
• Applies to standard delivery only (5-8 working days)
• Only to UK mainland addresses
• Cannot be combined with other discounts unless specified
• Subject to order verification and fraud checks
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SHIPPING CARRIERS
Carrier Selection
Barkkandmeoww.com selects shipping carriers based on:
• Destination location
• Package size and weight
• Delivery speed required
• Customer preferences (where available)
• Cost efficiency
Carrier Contact Information
If you need to contact the carrier:
• Royal Mail: www.royalmail.com / 03457 740 740
• Parcelforce: www.parcelforce.com / 03448 00 4466
• DPD: www.dpd.co.uk / 0844 800 4466
• UPS: www.ups.com / 0344 800 4600
We are not responsible for carrier service issues. However, we will work with carriers to resolve problems with your shipment.
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EXPEDITED SHIPPING
Next Day Delivery
Where available, next-working-day delivery is offered at checkout:
• Cost: £2.99 (depending on destination)
• Service level: 1 working day after dispatch
• Available for most UK addresses
• Orders must be placed before 2:00 PM on a business day
Weekend & Bank Holiday Delivery
We do not offer weekend or bank holiday delivery. Orders placed on Friday will be dispatched Monday and delivered accordingly.
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UNDELIVERABLE PACKAGES
What Happens If a Package Cannot Be Delivered
If a package is undeliverable (wrong address, refused delivery, no one home after attempted delivery), the carrier will typically:
1. Attempt delivery (usually 3 times)
2. Hold the package for collection
3. Return the package to Barkkandmeoww.com
If Your Package is Returned to Us
• We will contact you by email to inform you
• You have 30 days to:
- Provide a corrected address for reshipment
- Authorize a refund
- Arrange an alternative resolution
If we do not hear from you within 30 days, the package will be retained or disposed of at our discretion.
Reshipment Costs
If a package is returned due to an incorrect address provided by you, reshipment costs may apply:
• Reshipment to a corrected UK address: £3.99
• Reshipment to an international address: Calculated at checkout
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HOLD FOR PICKUP
Local Facility Pickup
If you prefer not to have a package delivered to your home, you can request that the carrier hold it for pickup at a local facility:
• Contact the carrier using your tracking number
• Specify your preferred pickup location
• You must collect within the specified timeframe (usually 5-7 days)
Barkkandmeoww.com is not responsible for packages held by carriers if they are not collected within the specified period.
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BULK & WHOLESALE ORDERS
Bulk Shipping
For orders of 10+ items, please contact sales@barkkandmeoww.com to discuss:
• Bulk discounts
• Shipping options
• Delivery arrangements
• Custom packaging
Wholesale Orders
Wholesale customers may have access to:
• Negotiated shipping rates
• Expedited processing
• Dedicated account support
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SHIPPING RESTRICTIONS
Items We Cannot Ship
Barkkandmeoww.com ships only slow feeder bowls and related accessories. We do not ship:
• Hazardous materials
• Prohibited items by destination country
• Fragile items requiring special handling (we use protective packaging, but cannot guarantee against all damage)
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PACKAGE INSPECTION & CLAIMS
Inspect Upon Delivery
When your package arrives:
1. Inspect the external packaging for damage
2. Open and inspect the bowl and contents
3. If damaged, do not discard packaging - photograph for claims
Damage Claims
If your bowl arrives damaged:
1. Contact barkkandmeoww@gmail.com within 7 days
2. Provide photos of damage and packaging
3. Provide your order and tracking numbers
4. Do not discard packaging until issue is resolved
We will file a claim with the carrier and send a replacement or issue a refund.
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ENVIRONMENTAL COMMITMENT
Sustainable Packaging
Barkkandmeoww.com is committed to minimising environmental impact:
• We use recyclable and recycled packaging materials
• Boxes are made from 100% recyclable cardboard
• Packing materials are biodegradable or recyclable
• We optimise package sizes to reduce waste
Packaging Recycling
Please recycle your packaging after delivery. Cardboard and paper materials can be placed in your regular recycling bins.
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PAYMENT & SHIPPING TIMING
When Shipping Begins
Shipping processing begins after:
• Payment is authorised and verified
• Order is confirmed
• Inventory is confirmed
Please allow up to 3 business days for these steps. Shipping does not begin until all verifications are complete.
Payment Issues
If there are issues with payment verification, we will contact you before processing your order. Delays in payment verification may delay shipping.
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CONTACT US FOR SHIPPING QUESTIONS
Email: barkkandmeoww@gmail.com
Website: www.barkkandmeoww.com
Hours: Monday-Friday, 9:00 AM - 5:00 PM GMT
For urgent shipping issues, email us with:
• Your order number
• Your tracking number
• A description of your issue
• Relevant photos or documentation
We typically respond within 24 business hours.
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POLICY UPDATES
This Shipping Policy may be updated at any time. Changes will be effective immediately upon posting to the Website. Your continued use of Barkkandmeoww.com following any changes constitutes your acceptance of the updated policy.
For the most current version, visit: www.barkkandmeoww.com/shipping-policy
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ADDITIONAL POLICIES
Please also review:
• Terms of Service: www.barkkandmeoww.com/terms
• Refund and Return Policy: www.barkkandmeoww.com/refund-policy
• Privacy Policy: www.barkkandmeoww.com/privacy-policy
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ACKNOWLEDGMENT
By placing an order on www.barkkandmeoww.com, you acknowledge that you have read and understood this Shipping Policy and agree to be bound by its terms.
Thank you for shopping at Barkkandmeoww.com. We appreciate your business!