Shipping Policy

Last updated: 16 August 2026

At Govarte, we aim to process and deliver your order as quickly and reliably as possible.

If you have any questions about shipping or your order, please contact us at govartehelp@gmail.com.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are not normally processed or dispatched on weekends or public holidays.

During busy periods, promotions, or holidays, processing may take slightly longer. If there is a significant delay with your order, we will make reasonable efforts to keep you informed.

2. Delivery Times

Estimated delivery times are shown during checkout where available.

Delivery times may vary depending on your location, the shipping method selected, and circumstances outside our control.

Please note that delivery estimates are not guaranteed unless a specific guaranteed delivery service has been expressly stated.

3. Shipping Costs

Available shipping options and their associated costs will be displayed at checkout before you complete your purchase.

Shipping costs may vary depending on the destination, order size, weight, and delivery method selected.

If free shipping is offered for certain orders, any applicable eligibility requirements will be displayed on the website or during checkout.

4. Tracking

Where tracking is available, you will receive tracking information after your order has been dispatched.

Please allow some time for tracking information to become active after dispatch.

If your tracking information has not updated for an extended period, please contact us at:

govartehelp@gmail.com

5. Delivery Address

Please make sure that your shipping address is correct and complete before placing your order.

Govarte is not responsible for delays or failed delivery resulting from an incorrect or incomplete address provided by the customer.

If you realise that you entered an incorrect address, contact us as soon as possible at govartehelp@gmail.com. We will do our best to help, but we cannot guarantee that an address can be changed after an order has been processed or dispatched.

6. Delayed or Lost Orders

Although we work with delivery providers to ensure orders arrive safely and on time, delays can occasionally occur.

If your order has not arrived within the expected delivery timeframe, please contact us at govartehelp@gmail.com with your order number.

We will investigate the issue with the relevant delivery provider and take appropriate steps to resolve it.

7. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as reasonably possible.

Where possible, take photographs of the damaged packaging and the product before disposing of any packaging materials.

Please email the relevant information and your order number to:

govartehelp@gmail.com

8. International Shipping

If international shipping is available, delivery times and costs will depend on the destination and shipping service selected.

Customers may be responsible for any applicable customs duties, import taxes, or other charges imposed by the destination country where applicable.

These charges are outside Govarte's control.

9. Customs and Import Delays

For international orders, customs authorities may inspect packages or delay delivery.

Govarte cannot guarantee the length of time required for customs clearance.

Customers are responsible for complying with applicable import requirements in their destination country.

10. Delivery Issues

If you believe your order has been marked as delivered but you have not received it, please contact us at govartehelp@gmail.com.

We may ask you to check with household members, neighbours, or the delivery provider before we investigate further.

11. Contact Us

For questions regarding shipping, delivery, tracking, or your order, please contact:

Govarte Customer Support
Email: govartehelp@gmail.com